May 04, 2008

Most consumer disputes relate to medical insurance claims

Complaints relating to settlement of medical insurance claims constituted the bulk of petitions coming up before consumer redressal forums in India, according to National Consumer Disputes Redressal Commission Chairman, Justice M P Shah.

In most cases, the problems concerned delay in giving discharge summaries by hospitals, Justice Shah, who was on a private visit, said during a chat with reporters.

If hospitals gave all the documents without delay and insurance firms processed them in time, such grievances could be avoided, he said.

In a state like Kerala, where awareness about the legal rights was high, the number of cases coming up before consumer redressal forums was larger than most other states, he said.

If the state government provided necessary infrastructure and staff, the Commission would consider setting up a bench in Kerala, he added.

From Economic Times

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